[Last Update:
12/8/2022 – added more details on privacy protections concerning volunteers and
guests in the “How Does BetterUnite Use My Personal Information? section]
BetterUnite, LLC,
(referred to throughout as "us", "we", "our",
etc.), is the owner and operator of the www.betterunite.com website, a fundraising
and donor management platform. This Privacy Policy applies to the
www.betterunite.com website, any subdomains thereof and any other websites or
webpages we own or operate that include a link to this policy (all of which
together are referred to as the "Website"). Although we
provide shorter answers to privacy questions on the Website in order to be
helpful, this Privacy Policy is the exclusive and authoritative source of our
privacy practices. Please keep in mind that this Privacy Policy does not apply
to other websites, which may be accessible from the Website. External websites
may have data collection, storage, and use practices and policies that differ
materially from those contained here.
We do update this
Privacy Policy from time to time. When we do so, we will notify you by posting
the date of the last change or amendment at the top of this page. You agree to
this method of notice and that you will regularly check this Privacy Policy to
see when updates or changes are made.
Traffic Data.
As is true of most
websites, we, via google analytics, automatically collect certain anonymous
information when you visit our Website. This information includes: (i) IP
addresses, (ii) domain servers, (iii) types of computers accessing the Website,
(iv) types of web browsers used to access the Website, (v) referring/exit
pages, (vi) data about usage patterns throughout the Website (e.g. click rates
on different links etc.). Information of this type ("Traffic Data")
is anonymous information that does not personally identify you but is helpful
for us to improve the business performance and user experience of the Website.
Personal
Information.
In order
for you to make donations through the Website, register with the Website,
purchase tickets or registrations through the Website, RSVP to free events
posted on the Website, or take certain other actions on the Website (e.g.
contacting us through forms, etc.) we require you to provide us with
information that personally identifies you ("Personal Information").
Personal Information can include the following types of data:
·
Contact Data such as name, mailing address, e-mail address,
Demographic Data such as your zip code, age, and gender, Account data such as
user name (if you are signing up for an account), based on the requirements set
by the organization running a fundraiser.
·
Financial Data such as your account or credit card number
o BetterUnite does not see, handle, or store your financial payment information. The payment goes through secure channel from your browser to the fully PCI-compliant payment processing gateway, WePay.
·
Activity Data such as your donation history, fundraising history,
events attended, etc.
As is true of most
websites, we use cookies to collect Traffic Data related to the Website. We use
google analytics to place cookies on your computer to compile this
non-personally identifiable information so we can aggregate statistical
information about usage of the Website.
We use a third
party to gather information on how you and others are using the Website. By
using this service we are able (for example) to see how many people visited a
given page or clicked on a given link. This information helps us optimize the
performance of the Website.
Except as otherwise
provided in this Privacy Policy, we will keep your Personal Information private
and will not share it with other third parties unless such disclosure is
necessary to: (i) comply with a court order or other legal process, (ii) to
protect our rights or property, or (iii) to enforce our Terms of Service. Your
personal information is captured during the donation process, and is made
available to the organization or the recipient of the donation in the website
in order for them to provide any additional communication or information to
you. BetterUnite does not and cannot control, and is not liable for, what the
organization does with this information. Please keep in mind that while we take
reasonable precautions to safeguard your Personal Information no amount of
protection can guarantee its security.
First of all, we do
not knowingly add users to our system on our own. All personal information gets
into the system either by the donor/registrant providing the data on a campaign
checkout/registration form, either directly or by the purchaser/registrant of
the tickets or volunteer sign ups. Alternatively, the organizer of the sign up
page or the campaign may also import your information into their BetterUnite
account from their other systems.
If you are an
account holder
on
www.betterunite.com
, we use your
information in a variety of ways to help us run the Website. Here are some of
the ways we use your information:
·
To send you receipts
·
To send you updates about the Website
·
To send you updates about activity on the Website related to you
·
To administer your account
·
To respond to customer service inquiries
·
To send release updates
·
To send marketing materials
·
To improve our Website and marketing efforts
If you are a
registrant/guest or a volunteer
, your information may get into our system one of
several ways: a) when you register yourself on a sign up / checkout form b)
when someone invites or adds you on a sign up form or on a guest list on their event
purchase. Your information may include
your name plus any additional information that the organizer requests from each
participant. BetterUnite does not control how the organizations may use the
information you provide as a participant. If someone adds your information to
our site and you do not want to be a part of our service, contact us and our staff
will delete you from our system.
If you are signed
up (either personally or provided by a creator) as a participant / guest /
volunteer in a campaign or a sign-up page, here are some of the ways we use
your information:
·
Your
information will be available to the organization providing the sign-up page or
the campaign to use for their purposes. Please check with the organizer for any
data privacy related questions around their actions on your information.
·
Your
full name may be displayed on a volunteer sign-up page if you signed up for a
slot and if the organizer selects to show all sign ups for the volunteer sign
up page
·
To send you receipts
·
To
send you notifications regarding the fundraiser/event or volunteer sign up
campaigns
How Do Your
Email Communications Work?
We send out various
emails to clients/account-holders and others who interact with the Website,
such as emails about new blog posts, product releases, or special events or
promotions ("Marketing Emails"). Nonprofits that register with
the Website will automatically be subscribed to receive certain Marketing
Emails. Aside from those registering with the Website, you must opt in
to receive Marketing Emails.
Marketing Emails
contain an unsubscribe option which you can follow at any point if you wish to
stop receiving some, or all, Marketing Emails. If you have received our
Marketing Emails mistakenly, or wish to stop receiving them, you can also
contact us at support@betterunite.com and we will remove you from our list.
The Website also
allows nonprofit clients to send various transactional (e.g. automated donation
receipts etc.) and outreach emails (together "Client Emails").
Unless such Client Emails are excepted as part of an ongoing commercial
relationship, or otherwise, they will contain an unsubscribe link.
As part of a
nonprofit client's use of the Website, individual supporters of the nonprofit
may also send emails through the Website ("Supporter Emails").
For example, personal fundraisers may send messages to their contacts through
the Website, in order to ask people to visit their fundraising page and donate.
They may also send emails to update donors or to thank donors for their gifts.
Please keep in mind
that, notwithstanding the foregoing, we have no control over emails sent
through third party emailing applications.
We do not process
any underlying payments facilitated by the Website; payments are processed by
our partner Internet Payment Service Provider, currently WePay (a
"Payments Partner"). Financial data you input to finalize a
transaction is encrypted using SSL technology and sent to a Payments Partner.
For recurring donations, your Financial and Contact data is stored by a Payment
Partner in accordance with industry standards. Only the Payment Partner has
access to your credit card number. We do not have access to your credit card
number. Data handled by a Payment Partner is subject to that Payments Partner's
terms and privacy policy.
Who Has Access To My Personal Information (Except for
Credit Card Data)?
Any organization
that you make a contribution to, or purchase from, through the Website will
have access to your Personal Information (except for your credit card number).
If you make a donation
to an individual fundraiser then the person who created the fundraising page
will also have access to your Personal Information (except for your credit card
number). If you make a donation through an individual fundraising page
associated with a fundraising team, or directly to a team fundraising page,
then the team fundraising captain will also have access to your Personal
Information (again, except for your credit card number). You consent to the
foregoing and agree that we are not responsible for how these organizations or
persons handle your Personal Information. You should visit their websites
and/or contact them directly for their privacy policies and data usage
practices.
Each nonprofit that
registers with the Website is automatically created an Always On page (or
"Profile"). This profile displays the nonprofit's active events,
campaigns, and projects (unless they've been made "private"). Always
On profiles are public. They can be located by using the search within the Website
or by external search engines.
In general, no. If
you create a personal fundraising page, team page, an event page, campaign
page, donation page, "get involved page," or other webpage on the
Website, it is not private. Pages created on the Website are indexed by search
engines and accessible to the public.
Information you
post on event pages, campaign pages, personal fundraising pages, an Always On
page, blog posts, or other public pages on the Website can be accessed by other
people. You should exercise caution when deciding to share information on
public pages. We cannot control who accesses shared information or how other
parties will use that information.
It's up to you
whether or not you want to provide us with Personal Information. You can still
visit the Website without providing us with Personal information, but you will
be unable to take certain actions without doing so.
If you know, or
suspect, that your credit card, user name, or password has been lost, stolen,
or used without your authorization you need to contact us immediately
(support@betterunite.com). Upon notification, we will take reasonable steps to
mitigate any damage which may have been caused. You are responsible for the
safety and security of your user name and password. You should logout after
each session you have with the Website and you shouldn't share this
information.
Our Website is for
a general audience and is not targeted towards children. Children under 13
years of age are prohibited from using the Website per our Terms of Service. If
your under 13 year old child has used the Website and submitted Personal
Information to us, please contact us and we will remove that information as
quickly as possible from the Website and our database.